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How To Remove Bad Reviews From Google My Business?

How To Remove Bad Reviews From Google My Business?

by | May 27, 2023 | Online Reputation Management

Have you been on a vacation to a popular destination and wondering which restaurant to have dinner at?  There is a very high probability that you have used the search engine, checked the reviews, and decided on the restaurant.

Let us change roles for a moment, you are a restaurant owner in this popular destination.  Since 82% of the customers take a decision to patronize a business based on the reviews they read.  Negative Google reviews do impact your business.

If your business has negative google reviews; as a business owner, you might want to delete those.

Have you been on a vacation to a popular destination and wondering which restaurant to have dinner at?  There is a very high probability that you have used the search engine, checked the reviews, and decided on the restaurant.

Let us change roles for a moment, you are a restaurant owner in this popular destination.  Since 82% of the customers take a decision to patronize a business based on the reviews they read.  Negative Google reviews do impact your business.

If your business has negative google reviews; as a business owner, you might want to delete those.

Deleting Negative Google Reviews:

how to remove bad reviews from google my business

You might want to delete negative Google reviews for various reasons.

  • You posted a negative review and you wish to revisit it and delete it for reasons best known to you.
  • You own a business and you would like to delete negative reviews as they are adversely impacting your business.

How To Delete A Negative Google Review:

If You Own/Manage the Business and Want to Delete an Inappropriate Review –

If you wrote the negative review and you wish to delete it –

Follow these simple steps:
1. Go to Google Maps or Google My Business.
2. Click on the “Menu” button (three horizontal lines in the top left corner) and select “Your Contributions”.
3. Find the review you want to delete and click on the three vertical dots on the right side.
4. Click on “Delete”.

    As a business owner or manager, you can flag an inappropriate review and report it.
    Follow these steps:
    1. Go to the Google Maps or Google My Business listing of your business.
    2. Click on the review you want to flag.
    3. Click on the three vertical dots on the right side and select “Flag as inappropriate”.
    4. Follow the prompts to provide a reason for the flag.

    Keep in Mind:

    • Google will not remove any negative review for the mere fact of you reporting it.
    • Google will only remove reviews that clearly and conclusively violate their policies.

    What Type of Reviews Can be Deleted?

    • Obscene, profane, and abusive content:
    Reviews containing profanity, sexual, racial, personal defamation, and abusive content that are conclusively violating Google policies will be deleted.

    • Impersonation:
    If a review is proven to be impersonating another person, entity, brand, or business, it will be deleted.

    • Irrelevant Reviews:
    Reviews that are irrelevant to the service or product, if reported, will be deleted.

    • Conflict of Interest:
    You cannot post reviews for your own business or for a competitor’s business. This would be categorized as conflict of interest, if reported, and will be deleted.

    How to Remove Negative Reviews on Google – Alternate Methods:

    Respond & Resolve the Customer Issue: You could engage with the customer and resolve the customer issue. Once the issue is resolved, you could request the customer to delete the review. A genuine empathy and apology could also help matters.

    How to Delete a Google Review Utilizing AiPlex Bridge:

    Getting negative google reviews from Google is a time consuming and tedious task. Our team of experts at AiPlex Bridge can act on your behalf and help you with this.
    AiPlex Bridge is a premium SaaS product. It is a comprehensive and unified ORM tool that helps businesses address all their online reputation management needs within a single interface. Social listening, ticketing, response management, sentiment analysis, competitor analysis, brand rights enforcement, social media management, review management, crisis management, influencer marketing, digital command center, etc., within a single tool.

    Request a Demo
    How to Choose the Best ORM Tool for Your Business

    How to Choose the Best ORM Tool for Your Business

    by | May 27, 2023 | Online Reputation Management

    Online reputation is critical to the success of any business in today’s digital world. A business’s online reputation reflects its brand, products, and services, and it can significantly influence the customer’s perception and purchasing decisions.

    In order to build and maintain a good online reputation, a good ORM (Online Reputation Management) tool is a must-have for any business.

    Choosing the right ORM tool for your business requires careful evaluation and identification of your business needs, identification of the ORM tool features that meets your requirement, evaluation of the credibility and reputation of the ORM tool, evaluation of the user interface, and evaluation of the robustness of the customer support.

    Let us discuss this in detail and understand how to choose the best online reputation management (ORM) tool for your business.

    6 Steps to Select the Best ORM Tool for your business:

    What are Your Business Needs?

    Before selecting an ORM tool, you need to understand and define your business needs and objectives. Each business is unique and has different ORM objectives.

    It is important to evaluate what aspects of your online reputation are important for you.  Should you

    Track and respond to customer reviews?
    Track and engage with employees on HR review platforms.
    Monitor, analyse, and engage with mentions on social media?
    Enforce your brand rights?
    Improve your search engine results?

    Knowing your business needs will help you select the best ORM tool that fits your requirements.

    What are the must-have features in the ORM tool?

    Once you have identified and defined your business needs, the next step is to identify the must-have features in the ORM tool for your ORM objectives.

    Some of the must-have features in the ORM tool are:

    The tool must be able to:

    Brand Monitoring: Monitor your brand mentions across various online platforms, including social media, blogs, and news sites.

    Review & Response Management: Help monitor & respond to customer reviews and ratings across review sites and social media.

    Social Media Management:  Help create, schedule, publish and track your social media activities and campaigns.

    Brand Enforcement:  Delete fake websites, social media accounts, customer care numbers, impersonation accounts, cybersquatting & typosquatting instances, defamatory content, etc.

    ​

    How Reliable and Credible is the ORM Tool?

    Once you have identified the ORM tool features that meets your ORM objectives, the next step is to evaluate the reliability and credibility of the ORM tools available in the marketplace.

    A reliable and credible ORM tool provider must have:

    • Substantial ORM customers.
    • Positive customer reviews and testimonials.
    • A good track record.
    • Transparent pricing and plans.
    • Been in the business for a while.
    • Excellent customer support.
    • A good online presence and reputation as well.

    How Robust is the ORM Tool’s Customer Support?

    Customer support is one of the most critical factors to consider when choosing an ORM tool.

    A good ORM tool’s customer support team should:

    • Offer excellent customer support including email, phone, and chat.
    • Be responsive and knowledgeable, and should aid with any issues or questions that you may have.

    Consider Us Because

    AiPlex Bridge is a premium SaaS product. It is a comprehensive and unified ORM tool that helps businesses address all their online reputation management needs within a single interface. Social listening, ticketing, response management, sentiment analysis, competitor analysis, brand rights enforcement, social media management, review management, crisis management, influencer marketing, digital command center, etc., within a single tool.

    AiPlex Bridge is developed to be the only ORM tool you will ever need; a Comprehensive & Unified tool for all your online reputation management requirements. 

    The biggest Indian Edtech, Fintech, A-list Celebrities, Room-Aggregators, Crypto, Hospitality, Healthcare, Political figures, Used-Car Marketplaces; the unicorns and the decacorns trust AiPlex Bridge with their online reputation.

    Request a Demo
    How Can Social Listening Improve Customer Satisfaction?

    How Can Social Listening Improve Customer Satisfaction?

    by | May 27, 2023 | Online Reputation Management

    In this blog, we will discuss 5 ways in which social listening can help with improving customer satisfaction.

    1. Identify Customer Pain Points: Social listening helps you to identify common complaints or issues that customers face with your business. By monitoring social media channels, review platforms, forum, etc., businesses can gain insights into what their customers are saying and use that information to address the root cause of their concerns. Addressing these pain points can lead to increased customer satisfaction.
    2. Quickly Respond to Customer Inquiries: Social media is an instant communication channel and customers expect businesses to respond to them quickly. By monitoring social media channels, businesses can quickly respond and address customer issues. This can greatly improve customer satisfaction.
    3. Improve Product or Service Offerings: Social listening can help businesses identify areas where they can improve their product or service offerings. By monitoring social media channels, businesses can gain insights into what their customers like or dislike about their products or services. This information can be used to make changes that can lead to increased customer satisfaction.
    4. Identify Brand Advocates: Social listening can help businesses identify customers who are advocates of their brand. By monitoring social media channels, businesses can identify customers who are sharing positive experiences about their brand. These customers can be engaged and leveraged to help spread positive word-of-mouth, which can increase customer satisfaction.
    5. Track competitors: Social listening can help businesses stay up-to-date with their competitors. By monitoring social media channels, businesses can gain insights into what their competitors are doing and how they are interacting with customers. This information can be used to make changes to their own offerings, which can improve customer satisfaction.

    In summary, social listening can provide valuable insights that businesses can use to improve customer satisfaction. By monitoring social media channels, businesses can identify customer pain points, respond to customer inquiries quickly, improve product or service offerings, identify brand advocates, and track competitors.

     

    We Can Help!

    AiPlex Bridge is a comprehensive online reputation management (ORM) tool for brands with features such as social listening, ticketing, response management, sentiment analysis, share of voice, competitor analysis, brand enforcement, review management, crisis management, digital command centre, etc., within a single interface. Connect with us for a demo on how AiPlex Bridge can help with social listening.

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    7 Ways to Monitor Your Online Reputation

    7 Ways to Monitor Your Online Reputation

    by | May 27, 2023 | Online Reputation Management

    Customers and other stakeholders find it easy to share their opinions, feedback, and experiences about a business/brand via social media and other online platforms. 

    If the experience has been positive, it is great for the business. However, negative reviews, comments, or feedback quickly spread in the online space and damage a brand’s reputation, leading to a loss of trust and credibility with potential customers.

    Given this situation, brands should monitor their online reputation.

    That is fine, how do we monitor, here you go.

    online-reputation-management-orm

    Let us discuss 7 simple and effective ways to monitor the online reputation of your business.

    Set up Google Alerts:  Google alerts is a free tool that sends you an email notification every time your name, business, or any other relevant keyword is mentioned online.  Setting this is easy too.

    Monitor Social Media Mentions: Listen in to what your customers and others have to say about your brand on social media.  Listening tools like Hootsuite, AiPlex Bridge, or Mention can do this for you.

    Monitor your search results:  Use search engines like Google to monitor your search results. Search your name or business regularly to see if there are any negative results.

    Check Online Reviews: Online reviews provide you with the best insights on your online reputation. Monitor online review sites like Google My Business Reviews, Play Store, App Store, review forum, reviews on social media, etc.

    Track your competitors: Monitoring your competitors can give you an idea of what people are saying about their businesses and how you can improve your own reputation.

    Engage with your audience: Engaging with your audience on social media, responding to reviews, and being active online can help you maintain a positive reputation and build trust with your customers.

    Use online reputation management (ORM) tools:  Online reputation management (ORM) tools such as AiPlex Bridge, Reputation Defender, Meltwater can help you monitor your online reputation.

    Connect with us

    We can do all this for you and much more..
    AiPlex Bridge is a premium SaaS product. It is a comprehensive and unified ORM tool that helps businesses address all their online reputation management needs within a single interface. Social listening, ticketing, response management, sentiment analysis, competitor analysis, brand rights enforcement, social media management, review management, crisis management, influencer marketing, digital command center, etc., within a single tool.

    Request A Demo