ORM - Redefined
Online Reputation Management
An Omnichannel Customer Experience Management Platform
Listen, understand, engage, and build everlasting relationships with your customers across 25+ digital channels. AiPlex Bridge is India’s only Digital-First Comprehensive ORM Platform. Digital Removal, Social Listening, Response Management, Review Management, Analytics, and the Digital Command Center are all under a single platform.
Listen to Understand Your Customers
AiPlex Bridge incorporates AI and NLP to listen to what customers say about your brand and understand the sentiment behind these conversations. Listen, understand, and engage with customers across 25+ digital channels, and track all these interactions on a single, unified platform.
Understand to Derive Business Insights
Derive critical, relevant, and measurable insights on brand perception, competitor strategies, share of voice, sentiment, and untapped opportunities. Formulate actionable business strategies. Analyze data from a variety of customizable reports to understand pain points, strengths, weaknesses, what is working, and what is not.
Leverage Insights for Proactive Engagement
Proactively engage with customers, media, and other stakeholders based on data-driven insights across all your touchpoints, i.e., email, social media, review platforms, instant messaging platforms, etc. Pre-emptively handle reputation crisis issues, if any.
Building Everlasting Relationships with The Customer Begins Here
Digital Removal
Enforce Brand Rights
Enforce Brand Rights: Bring down all fake and fraudulent misrepresentations of your brand. This will prevent customers from being misled by fraudsters, being sold fake products, becoming victims of online fraud, etc.
Claim & Consolidate Digital Assets: Be it your website, e-commerce listing, social media accounts, handles, and profiles, claim them, consolidate them, and build a positive perception with a consistent brand image and voice.
Earn Customer Trust and Loyalty: AiPlex Bridge is backed by an enforcement and legal team with 14+ years of experience in enforcing brand rights. When customers are directed to legitimate brand assets and are confident that the products they purchase and the services they avail are genuine, you earn their trust and loyalty.
Response Management
Be Where Your Customers Are
Unified Response: Today’s customers engage with your brand via 25+ digital platforms. However, they expect a seamless, instant, congruent, and personalized brand experience across all platforms. AiPlex Bridge extracts these mentions and converts them into actionable tickets in a unified ticketing system.
Prioritization and Queuing: Use smart algorithms to prioritize and address the most important issues first. Improve turnaround times by using a call center-like approach to handling and addressing tickets. Workflow
Workflow Management: Define agent and management roles and set permissions. Generate detailed TAT reports to track and improve performance and ensure accountability within teams.
Social Analytics
Data-Driven Business Decisions
Customers: Analyze data from over 25+ digital platforms; Twitter, Instagram, LinkedIn, YouTube, Facebook, GMB listings, Google Play Store, App Store, WhatsApp, SMS, Email, Google Analytics, blogs, review sites, complaint forums, and more. Understand who your customers are, which platforms they use, what their concerns are, and what they are happy about and not happy about.
Topics: Get insights on keywords, share of voice, trends, industry information, events, hashtags, and topical conversations surrounding your brand. Understand which topics are creating a buzz among your target audience and customers.
Sentiment: Get granular sentiment break-up across all digital platforms. Understand the positive, neutral, and negative sentiments associated with your brand. Use these cumulative insights for formulating digital strategies and making business decisions.
Social Scheduling
Schedule Social campaigns
Manage: Create a social media calendar, schedule, and publish your posts, creatives, and videos across multiple social accounts from one easy-to-use platform.
Reach: Maximize engagement and reach by scheduling posts and publishing them at specific timelines (the best time to post) on Instagram, Facebook, Twitter, YouTube, and LinkedIn to get better traction and engagement.
Track: Keep track of how your social media posts are performing. Optimise your social media activities based on the data.
Review Management
Monitor & Manage Your Reviews
Monitor: Monitor reviews on GMB, the Play Store, the App Store, Review boards, Facebook, HR platforms, and complaint forums from a unified console. Calculate comprehensive CSAT scores.
Manage: Manage reviews across platforms from one single dashboard. Route reviews into different queues based on platform, sentiment, issue type, priority, and location. Map agents to specific types of reviews. Set alerts and receive emails and SMS alerts for urgent and top-priority cases that need immediate attention.
Respond: AiPlex Bridge automatically tags the brand reviews according to the sentiment. This makes it easy for the agents to respond and process the reviews. With this tool, you can automate responses wherever needed.
Influencer Marketing
Transparent Scalable Measurable
Pan-India Coverage: We connect brands with the right influencer across 52 cities in India.
20+ Languages: We have influencers with a huge following in vernacular languages. We can conduct influencer marketing campaigns in more than 20 plus languages. Carefully Curated Influencers: Over 26 plus data points are used to select the right influencer or influencer group for your campaign.
Nano to Mega: A 16000+ network of nano, micro, macro, and mega-influencers across sectors with the ability to reach millions of your potential customers.
Customizable Solutions: You give us a brief, and we will formulate a customized influencer-marketing strategy. Targeted Campaigns at Scale: While we conduct a targeted, customized campaign to meet your objectives, we can do it at scale across different states, demographics, and languages.
Digital Command Center
Monitor Control Empower
Track the Buzz: Monitor mentions, sentiment, trends, and patterns across key digital platforms. Track the Influencers: Track what social influencers say about your brand, industry, trends, business, campaigns, etc. Identify potential brand advocates. Keep an eye out for malicious defamatory campaigns.
Track User-Generated Content: Monitor and track user-generated images, posts, and videos about your brand on a real-time basis.
Crisis Management: The command center dashboard highlights any virality or spike in mentions, adverse media mentions, or event that has the potential to blow up into a reputational crisis. Pre-empt and quickly mitigate such reputational crisis situations.
Word Cloud: A cluster of frequently used words (categorized by sentiments, location, issues, etc.) in connection with your brand. This gives you a snapshot of customer sentiment.
Brands That Trust AiPlex Bridge
Frequently Asked Questions - FAQs
AiPlex Bridge is ideal for businesses of all sizes and industries—from startups and SMEs to large enterprises. Our current clients include top Indian EdTech firms, FinTech companies, A-list celebrities, hospitality chains, political leaders, crypto startups, and healthcare organizations.
Unlike fragmented ORM tools or agencies that offer piecemeal services, AiPlex Bridge is a unified solution. It consolidates all essential ORM features into a single platform, enabling seamless management, monitoring, and action—all in one place.
No. While we are proud to be India’s #1 content protection and anti-piracy company, AiPlex Bridge is a globally scalable SaaS product designed for businesses across the world who are serious about their online reputation.
Yes. We provide comprehensive onboarding, documentation, training sessions, and dedicated customer support to help your team get the most out of the platform.
Social Listening
Way Beyond Listening
Never miss a mention: Monitor and analyze every mention of your brand across all online and social platforms, including news portals, blogs, and review sites, in real-time. Draw relevant and actionable insights from these mentions, such as demography, location, influencer profile, known detractor activity, brand ambassador opportunities, etc.
With AiPlex Bridge, measure your brand's social media campaign performance in real-time and get to know which campaigns are working and which are not. This will help brand managers calibrate the campaigns for a better return on investment and better return on effort.
Know what your competitor is up to: Keep track of their online activities. Formulate and implement strategies to stay ahead.
Explore Social Listening Features