Digital
Command Center
Monitor Control Empower
Digital
Command Center
Monitor Control Empower
AiPlex Bridge Digital Command Center Capabilities
Monitoring
Track mentions of your brand across online channels.Responding
Respond to online mentions appropriately in real-time, be it on social media, customer service channels, online review websites, and more.Crisis Management
Be the first to know of any online reputational crisis and proactively mitigate the fallout. Proactive crisis management, not reactive crisis managementAnalyzing
Analyse data on online mentions and get insights into your brand’s online reputation. Analyze sentiment, trends, region-wise & demography-wise data, the share of voice, brand campaigns, influencer activity, and a lot more..Reporting
Customised reports on key metrics and performance indicators such as the volume of online mentions, the sentiment behind those mentions, and the reach of those mentions, agent performance, brand health, campaign reach, team performance, region-wise, gender-wise mentions, sentiment in media coverage, buzz amongst influencers, CEO approval ratings, and many more.Collaborating
Collaborate and communicate among and between ORM teams.
What is Digital Command Center?
A digital command center (DCC) is a centralized control room that allows you to track, respond to, and manage social media mentions, customer inquiries and complaints, reviews, and media mentions. It also helps you evaluate social media campaign reach, business opportunities, competitor activities and strategies, and a lot more.
Digital Command Center by AiPlex Bridge
AiPlex Bridge Digital Command Centres (DCCs) are customizable centralized control rooms where you can monitor and manage your online reputation in real-time.
You can track and respond to mentions of your brand, products, or services across online channels, including social media platforms, review websites, industry forums, online news media outlets, etc.
AiPlex Bridge DCCs can be integrated with your CRM systems and ERP systems as well.